1. Q: Do I always have to wear a mask?
A: No, as of April 5th masks are optional! I am fully vaccinated & boosted but if you prefer me to wear a mask, please just let me know I always have plenty available. The front door will be locked so when you arrive for your appointment text or call (443) 280-9675 or wave at me if you walk by my window =)
2. Q: What's the best way to get in touch if I'm running late or need to reschedule?
A: Email me at firstname.lastname@example.org or TEXT (443) 280-9675. Instagram DMs are NOT considered an official form of communication and will NOT count as proper notification to cancel or reschedule an appointment. Calling is the least reliable way to get in touch because I do not answer the phone outside of my business hour or while I'm with a client. Unless you leave a voicemail and tell me what you are interested in I will consider it a spam call and will not be reaching out.
3. Q: What if I have symptoms of Covid-19?
A: Cancel your appointment as soon as you experience the first symptoms. Please, keep in mind that your temperature will be taken upon arrival, and if you display any symptoms of fever, shortness of breath, or high temperature, your appointment will be canceled immediately.
4. Q: What Covid-19 precautions are being taken?
A: The whole space and all tools are cleaned before and after each client. I accept no more than 2 clients per day, and less than 10 people per week to minimize exposure. Each customer will have their temperature taken upon arrival to ensure there are no symptoms of fever and will be asked to use hand sanitizer. Everyone present in the studio will be asked to properly wear their mask at all times.
5. Q: Can I book without a credit card?
A: No. To schedule any service, you must enter a valid credit card. If you fail to do so, your appointment will be canceled immediately.
6. Q: Which services require a prior consultation?
A: Any type of extension or wig service. All fashion and fantasy colors. Any type of color correction or drastic change from one color to another.
7. Q: Are all consultations free?
A: Yes, unless we perform a test strand. In that case, you will be asked to pay between $5-$15 based on the hair length and type of color test we do.
8. Q: What is "Mystery color"?
A: It is a new service I offer to adventurous and open-minded people. You pay a discounted rate of $200 and get over 4 hours of creative coloring done. The catch is that you give me full creative freedom to select the colors and do something fun based on the current state of my hair. Haircut and styling are not included.
9. Q: If I'm getting color done, do I have to fill out and sign the release form?
A: Yes, no color service will be performed if you fail to sign it prior and refuse to do so at the time of the appointment. It will be canceled and you will be charged 50% of the booked service.
10. Q: How do I avoid cancellation fees?
A: Reschedule or cancel your appointment 24 hours or longer before the scheduled time. If you fail to give timely notice or are a no-show for your appointment, you will be charged 50% of the booked service or services!
11. Q: What is considered late for my appointment?
A: Up to 15 minutes is acceptable. Between 15-30 minutes, we may have to reschedule the next available appointment to avoid cancellation fees. Anything over 30 minutes without notice is automatically considered a no-show, and you will be charged 50% of the booked service or services.
12. Q: How early should I cancel my appointment if something unexpected comes up?
A: As soon as you know that you will not be able to come to your appointment, please consider that during the pandemic I am only seeing a limited amount of clients per week. By letting me know early enough, you give me the chance to fill up the spot and keep my business open.
13. Q: Is your studio trans/queer friendly?
A: Yes! Regardless of your gender identity or sexuality, you are welcome to my world of color! No racism, bigotry, transphobia, homophobia, or any form of hateful behavior is allowed in my space. I want my studio to be known as a safe space for any type of self-expression.
14. Q: Where do I park?
A: There is a 2-hour free underground parking garage on the side of the building with an entrance off of NE 9th Ave. There's a device in the hallway by the bathrooms to validate the garage pass so make sure to bring the garage ticket with you. You can also street park and pay the meter or use the Parking Kitty app on your phone. When using the Parking Kitty app, make sure to select the correct zone. Street parking is FREE on Sunday!
15. Q: How do I pay for my service?
A: You can use the credit card on file or use any other credit or debit card including American Express and Discover. I also accept cash or electronic payments (Venmo or PayPal). No checks, please!
16. Q: Is there a difference between a trim and a haircut?
A: No, a trim is a haircut. The price of a haircut is based on the length and density of the hair, the difficulty of the desired haircut, and the time it takes. The price of my cuts is not based on your gender presentation, but the type of haircut and length. Hair has no gender!
17. Q: Is your hair care line vegan?
A: Yes, I carry Maria Nila, Olaplex, and Pulp Riot, and they are all vegan and cruelty-free! Please, consider that as an independent stylist I am not a vendor and all retail is final and non-refundable. Exchanges could be made if the product is sealed and in its original packaging.
18. Q: Are children allowed?
A: No, only if there is an adult to accompany them while receiving a service, and only when 10 years of age or older.
19. Q: I couldn't find a babysitter. Can I bring my child with me?
A: No, salons contain multiple hazardous objects and are not a suitable environment for unattended children. Please, consider rescheduling or canceling on time to avoid cancellation fees.
20. Q: Can I bring my pet with me?
A: No, unfortunately, Sola Studios does not allow any pets unless they are trained service animals.
21. Q: It's going to be a long service. Can I bring snacks or company?
A: No, until further notice from the CDC, you must come alone to your appointment to minimize the spread and exposure of Covid-19. And yes, please, bring all the snacks and drinks you'd like especially for color services.
22. Q: Do I get a refund if I'm unhappy with the result?
A: No, all services are final and non-refundable since most of my prices are based on the time spent together and the products used. If you are for ANY reason unhappy with the final result, PLEASE contact me and I will be more than happy to work something out with you. There is no way to resolve an issue if I don't know there is one. Please don't hesitate to reach out!